edgeacademyCUSTOMER ENGINEERING
PRINTABLE FIELD NOTES

TLS troubleshooting

Use this before an interview or during a focused review.

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TLS troubleshooting

Test the intended hostname. Connecting to an IP without the right SNI can test a different virtual host.

TLS troubleshooting reference
1. Identify the boundaryBrowser-to-edge and edge-to-origin sessions can fail independently.
2. Inspect certificate identityCheck SAN covers the requested hostname and that expiry and chain trust are valid.
3. Match negotiationInspect SNI, supported protocols and ciphers; account for mTLS if configured.
4. Compare HTTP routingAfter TLS succeeds, Host, path and application routing still can be wrong.
5. Restore safelyFix the certificate or trust configuration; avoid masking errors by disabling validation.
Useful commandopenssl s_client -connect example.test:443 -servername example.test -verify_hostname example.test -verify_return_error -showcerts SNI selects the server name; -verify_hostname checks certificate identity and -verify_return_error stops on verification failure. Replace example.test with an authorized host. A private test CA must be explicitly trusted, for example with -CAfile test-ca.pem.
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